All reports will be available in English only. The following operator partnerships are involved:
- Hamburg Wasser – Miyahuna (Jordan)
- Dresden – Lviv, Nadvirna, Ternopil (Ukraine)
- Dresden – Luapula (Zambia)
- Hamburg Wasser – Kahama, Shinyanga (Tanzania)
- Gelsenwasser – Lukanga (Zambia)
- OOWV – Chernihiv, Sumy (Ukraine)
- OOWV – East London (South Africa)

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The outcome reports are based on the monitoring system of the Utility Platform. More information can be found here: Workshop summary: How to Achieve Effective Monitoring of Operator Partnerships
1. report online: Hamburg Water and Miyahuna (Jordan)

The utility partnership between HAMBURG WASSER, hanseWasser Bremen und Miyahuna from Jordan has existed since 2021 and achieved impressive results: While working on the optimization of drinking water production during the partnership, the dosing points for chemicals (coagulation metering room, polymer inlet flocculation), and filtration were improved. Among other technical impacts, this also resulted in monthly average cost savings of around 30,000 EUR. The main focus areas of the partnership are optimization of drinking water production, water quality and KPI system, wastewater and sludge management.
The utility partnership started in July 2019, initially with three German partners and Lvivvodokanal as well as the Ukrainian water and wastewater association ‘Ukrovodokanalecologiya’ on the Ukrainian side. Nadvirnavodokanal and Ternopilvodokanal were included at the end of 2021. In the meantime, almost all planned results have been achieved, despite difficult circumstances (COVID-19, outbreak of war in Ukraine) and a large number of partners. Over the past two years, the Ukrainian companies have received vehicles, cables, pumps, motors, transformers, frequency converters, hose connections, emergency power generators, satellite phones, radios and much more. Some training courses were also organised. In addition, some topics have the potential to trigger broader discussions within the Ukrainian water sector, e.g. the issue of tariff calculation.


The utility partnership between Stadtentwässerung Dresden GmbH (SEDD), Zweckverband Wasser und Abwasser Vogtland (ZWAV), Fernwasserversorgung Elbaue-Ostharz GmbH (FEO) and Luapula Water Supply and Sanitation Company Limited (LpWSC) started in May 2022 and was funded until July 2023 as part of the pilot phase of the German Utility Platform. The aim of the support was to consolidate the partnership and create a basis for thematic cooperation. GIZ’s bridging function enabled the partners to carry out a fact-finding mission to LpWSC in Zambia. The project was then transferred to the European Union’s WOP programme ‘Global Water Operators’ Partnerships Alliance (GWOPA)’. During the pilot phase, the operators worked on work packages water production, water distribution, and sanitation.
The Water Operator Partnership was launched in January 2021 under the pilot phase of the German Utility Platform. The report outlines the key characteristics of the project, the progress achieved during the pilot phase, the results delivered across the core working packages, and the overall development of the partnership. The focus areas included Water Supply, Wastewater and Asset Management, Energy Management and Preventive Maintenance, and Public Relations. During the pilot phase, the partnership delivered considerable outcomes. A total of 69 operational staff at LgWSC were trained, strengthening their technical capacity in preventive maintenance, general plant maintenance, and maintenance of electrical systems. In addition, a web-based QGIS application was developed, making GIS data easily accessible to all staff using smartphones. To reduce physical water losses, a pilot District Meter Area (DMA) was established, resulting in a substantial reduction of Non-Revenue Water (NRW) from 41% to 19% in the targeted area.
